Why surcharge a client?
Additional surcharges means that you want your customer to pay extra after they have finished their paddle.
Examples of such occasions:
A subsequent customer or you discover during an inspection that the customer has left the equipment in a dirty or broken condition.
Accessories are missing.
The customer is late and it affects the next customer.
You need to be sure which customer caused the problem to be able to make a subsequent charge.
How to do a surcharge
To initiate a post-debit, you need to create a customer case (ticket) with Support. You do this by filling in the form.
In “Topic”, use “After charge” and also fill out the reason for after charge.
Carefully fill in all the facts such as the booking number, the circumstances and how you can be sure that this particular customer should be charged.
Based on your case, we will charge the amount to the customer. It takes about a week for the money to reach us. We credit the money to your account with us and it will arrive at the next settlement.
The vast majority of customers who are charged are aware that they have made a mistake and accept the additional charge. But there are those who protest by contacting us or disputing the charge with their card issuer. We then assume that the customer is right, and they get the backcharge back.
Although it is very rare, it can happen that a customer abuses their opportunity to protest to the card issuer. In these few cases, we unfortunately have to accept this.
Should this be organised by a customer, which has never happened, we will of course take action against them.
Price list
How much shall I charge the client?
Please see the “operator shop” for prices for the various items.
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