operator faq

Missing login to the admin page, email and/or igloo app


Contact support and we will send out ASAP.

I want to go canoeing myself, or want to invite someone to go canoeing

Keep in mind that you do not receive the customer’s card details, so you will not be able to charge back if something is missing. An alternative is to offer a discount code with a 95% discount here about how to create a Gift Card (Voucher).

Keep in mind that you do not receive the customer’s card details, so you will not be able to charge back if something is missing. An alternative is to offer a discount code with a 95% discount.

When should I call support?

If there is an ongoing booking where the customer will paddle shortly / the time has just started and there is a technical problem, it is important that you call immediately so we can check this.

If you have an urgent matter, please call our support line on +46(0)10 26 50 650

Weekdays and Saturdays 07:00 – 21:00

Sundays 8:00 – 19:00

In other cases, we appreciate if you use the form on myKAYAKOMAT.com instead if possible.

There has been a serious accident at my station

 
Call 112.
Call Richard Öhman on 070-7563326 and
[email protected]
Refer all media to Richard Öhman. Do not answer any media questions.

I have a suggestion for improvement at KAYAKOMAT / website etc.

Contact Support via mykayakomat.com/kontakt