back office
your admin page
OVERVIEW
On the admin page, you can see all the bookings for your KAYAKOMAT(S). You have access to detailed information about each booking, including date, time and number of customers.
You can also manage any cancellations or changes to the bookings. By having full control over your bookings, you can provide a better service to your customers while increasing the efficiency of your business.
To some extent, you can customise what appears on your landing page(s) on kayakomat.com. Below we go through what you will find when you log in to the admin page.
To log in to your admin page, click here.
Below we will go through each page available on Admin along the left menu where we explain what each part means. We will also link to pages with tutorials on how to manage and change your bookings
Dashboard
The first page you see when you log in to Admin. This shows an overview of your station. If you have more than one station, you can choose which one to display. Choose between which dates you want to see information about.
Sales: Here you can see how much revenue you have received during a certain period.
Bookings:Here you can see how many bookings are booked during a certain period, also future bookings are shown here if you choose a date in the future.
You can also see the total number of bookings, average revenue per booking and average length per booking.
Products rented:Shows how many times each product has been booked during the selected period.
Product usage:This shows each individual product where you can distinguish them by the serial number attached to the kayak/SUP. Here you can follow how many times each kayak/SUP has been booked and the number of hours it has been out.
log in to your admin page
You log in with your @kayakomat.com credentials we provide.
You should change your password to a secure one of your own.
bookings
Once you are on the booking page, click on the booking number to see more information and manage the booking.
Here you will see an overview of the booking and a menu with three options.
Booking overview: Information, customer details and the products booked are displayed here. There is also a menu with different choices.
Here you can change the slot. For example, if there is a problem with the lock, a life jacket is missing, the kayak is filled with water or similar, then it may be convenient to change the slot if there is another available. If you change the slot when there is more than an hour left until the booking, the customer will receive the correct code immediately. However, if you need to change the slots once the booking has started, a new code will be generated within a few minutes and sent out by SMS and email.
Please note that if a code has already been generated for the original slots, this will still be active as we cannot invalidate these.
Transactions:
Here you can see transactions such as the customer’s payment, whether a refund has been made or a back-charge.
Re-book:
Here you can rebook a reservation.
See more info on how to rebook an existing reservation here.
Prolong:
Here you can choose to extend your booking by the hour. NOTE! This should only be done in case of emergency, e.g. if a customer is late so that the next customer is affected and does not come out on time. All products on the booking are extended by the same number of hours.
If a customer wants to extend their booking before it has started, you can cancel the booking, create a voucher for the value of the booking. The customer can go in and make a new longer booking with the voucher and add the missing amount.
Update customer info:
Here you can change customer information.
Cancel booking:
If you are cancelling the booking, click here.
You will not be able to make refunds, but if the customer is to get a refund because they have fallen ill or similar, you should always suggest a rebooking and if this is not possible, you can create a voucher.
Information regarding the rotation of slots:
We have an algorithm that allocates slots looking 6 hours back in time and within that time frame does a balance between rotating as much as possible but also allowing for the highest possible occupancy in the schedule. If there is more than six hours between bookings, there is no rotation. This is because the rotation is to reduce problems with the next booking in case of late return, or to give the equipment time to dry up between shifts. The reason why the rotation does not take place more than that is because at the second-hand sale at the end of the season it is better to have one or a couple of kayaks with more wear and tear and replace these, than that all are evenly worn.
rebook an existing reservation?
station and products
Stations:
Here you can see an overview of your station or stations if you have several.
Edit station “Settings”:
Here you can change your contact details. You can also change your text for the station’s booking page if you need to update it with new info or similar.
NOTE! Don’t forget to change both the Swedish and English versions. Read more here how to add text to your local booking page.
Edit station “Availability”:Here you can change the opening hours of your station. It is preset to be open 24/7, but you can change both the opening hours as well as the days, if for some reason you want to close it down during a certain weekend or change the closing date.
Example 1: You want to close the station between 20-24 August. The “From” is already set from the date your station went live but you change the “To” to 19 August. Then you make sure there is another row with “From” and “To”. Here you fill in 25 August on From and the closing date on To. When you are done, press “Save”.
Example 2: You want to switch off the station between 00.00 – 05.00. Untick “Open 24/7” and change “Opening hours” to the desired times.
Edit station “Information to customer”:
Here you can add important information that you want to appear in the booking confirmation to the customer. For example, “The station is located behind the ice cream parlour” or “NOTE! military area to the west where you are not allowed to paddle, see map at the KAYAKOMAT for more information”.
Edit products:
Here you can see all your products. If you click on “Edit resource” you will see how many of each product there are and the serial number.
By clicking on “Edit slots” in the right corner, you can switch off a slot, which can be useful if, for example, the lock is malfunctioning, something is missing in the kayak or other reason why you should not use that particular slot. Here is more information on how to deactivate a slot.
discount codes/voucher
After the customer has been paddling, they will receive a thank you email and the opportunity to submit a review. The customer will be able to choose between leaving a review on google or so it comes in via the admin system.
Here you can see the average rate in the following categories: Overall experience, Convenience and Cleaning.
Each customer can also leave a comment, which you can see by clicking on the plus sign. It is important to regularly check your reviews, partly to be encouraged by the positive comments but also to be able to take action on those who may be dissatisfied.
Discount Codes/Voucher
On the coupons page, you can see all the discount codes that have been added to your station. You can see what it is called, whether it is active or expired, what type of code (discount/gift card), how big is the discount and action where you can change your code.
create your own discount code
Register your equipment
It is very important that you register your equipment for insurance purposes, but also to keep track of how much each kayak/SUP has been used when it is time to sell it.
