Welcome aboard!
A Practical Guide For You
We’ve created MYKAYAKOMAT, where we bring together everything you need to know to run your station. You’ll find everything from setting up your station and looking after your equipment to brand guidelines and marketing.
We’re a big team in many countries, and our shared brand is valuable, so we hope to show you how to properly run your KAYAKOMAT within our common guidelines.
Important to know:
As a new operator, it is important that you take the time to go through MYKAYAKOMAT in its entirety.
As an established operator, it’s good to check in here from time to time. This way you can stay up to date and quickly orientate yourself when you need information. We are constantly updating myKAYAKOMAT, so please let us know how we can improve!
Just getting Started?
We understand that you have a lot of questions here at the start-up and are very happy to help out where we can!
We have created a checklist below to give you a quick overview of what you will be doing.
Marketing
KAYAKOMAT has developed a powerful toolkit to help you promote your business and attract more customers.
As an operator, you will also have access to KAYAKOMAT’s image bank and brand guidelines, helping you to create a coherent marketing strategy that reinforces your brand identity and attracts more customers.
Admin app
We’ve gathered all the guidelines and tools you need to make using the admin app as smooth as possible.
All so you can focus on providing a high-quality and hassle-free customer experience.
Station maintenace
Here you will find tips and guidelines to help you keep your scaffolding and equipment in top condition so that you can always offer a smooth and hassle-free experience to your customers.
Follow our simple advice and maximise your business success!
We have prepared a step-by-step guide which you can find HERE
Kayak hire includes paddle, life jacket and spray skirt.
SUP hire includes paddle, life jacket and ankle-leash.
Materials for cleaning equipment are available next to the KAYAKOMAT.
Rods require a lot of downtime when used frequently by inexperienced paddlers. Having yet another new thing to learn can also negatively impact the experience of a new paddler.
In normal cases, no booking is refundable. In case of illness and many other reasons for cancellation, the cost is often covered by the renter’s home insurance. In case of exceptional circumstances, please contact the operator of the KAYAKOMAT you have booked, contact details can be found on the booking page and in the confirmation email.
You can read more about our booking conditions HERE.
No, you cannot currently extend an already paid booking.
However, as an operator, there is an emergency solution if it is really needed – read more on the admin page
Once you have made a booking, you will receive a text message and email about 60 minutes before the start of the booking period with a code. The message contains the number of the compartment where your kayak or SUP is located and the code for the lock.
Enter the code in the lock, end with the symbol with a lock on it. The lock opens and you can take out the equipment. Do not forget to close the lock during your paddling!
The KAYAKOMAT family
At KAYAKOMAT, we’re proud to have an international team of over 35 super nice, smart and knowledgeable people who are passionate about providing the best possible experience to our customers. But we know we can’t do it all ourselves, and we want to involve our operators in our efforts to make KAYAKOMAT even better.
We are working together to create a better world where everyone has access to paddling 24/7. Thank you for being part of the KAYAKOMAT family and making this possible!
Reach our support team for Europe via this form
We are many people working at KAYAKOMAT and we have many operators to support and guide. In order to be able to help you quickly, we ask you to fill in this form and write in the subject line what it concerns so that your message is forwarded to the right person.
If your question concerns an invoice, you can also email directly to [email protected] or call +46 (0)10 265 06 62 (Swedish & English)
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