General information on claims cover
Damage cover varies depending on the country and the rental agreement. However, regardless of your specific cover, the procedure is the same in the event of a claim. You can find your damage cover contract as an annex to the rental agreement.
The damage cover includes the station structure, locks, kayaks, SUPs and paddles, as well as banners and signs.
If damage is detected notify us immediately!
Notify us immediately, i.e. on the same day as you discover the damage!
Send in the claim form within 3 days!
Link to the claim form.
What is included in the theft protection:
- Kayaks
- SUPs
- Kayak and SUP paddles
- Rack
- Banners
- When a theft/fire/vandalism has occurred at the business location.
What is not included in the theft protection:
- Lifewests, sprayskirts, paddle floats
- Sponges, bailers
- Locks
- Paddle leash and other smaller accessories
- When a theft/fire/vandalism has occurred elsewhere than the business location, eg. storage place during the winter.
What to do in case of damage
For your cover to be valid, all kayaks and SUPs’ serial numbers must be registered. See chapter “Registering your kayaks“.
Within three hours of discovering the theft or damage, contact us and report the theft. Please quote the serial number.
Contact us via the contact form.
Document as much as possible: date, time, what was stolen or what the damage looks like, pictures, etc.Suspend the affected slot in admin and make sure that no future booking is affected.
Report the theft to the police.
Within three days of discovery, you must submit a formal claim to us. See form, submitted via the contact form.
Missing equipment is often found and returned
In the vast majority of cases, kayaks or SUPs are found. They are large and difficult to transport and therefore not particularly prone to theft. It is usually a case of vandalism, and therefore the kayak or SUP is found near your station after a few days. Your locks are programmed in such a way that they become completely unusable if we switch them off.
Contact the police after about two days and check if the equipment has been found. Note that you cannot expect the police to contact you or us if equipment is found.
Prevent theft and vandalism
In the event that theft or damage is likely to occur again, we have a number of solutions to try to stop the problem. Together we will assess the situation and take action.
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