{"id":2096,"date":"2022-01-06T12:44:07","date_gmt":"2022-01-06T12:44:07","guid":{"rendered":"https:\/\/mykayakomat.com\/?page_id=2096"},"modified":"2025-02-28T09:30:40","modified_gmt":"2025-02-28T09:30:40","slug":"hur-hantera-svara-kunder","status":"publish","type":"post","link":"https:\/\/mykayakomat.com\/sv\/hur-hantera-svara-kunder\/","title":{"rendered":"Kundservice"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2096\" class=\"elementor elementor-2096\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4955f4ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4955f4ae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-63f7fbed\" data-id=\"63f7fbed\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74b4897a elementor-widget elementor-widget-spacer\" data-id=\"74b4897a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4749bc6e elementor-widget elementor-widget-spacer\" data-id=\"4749bc6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-33e9a64e\" data-id=\"33e9a64e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dd958e elementor-widget elementor-widget-heading\" data-id=\"2dd958e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">N\u00e5gra tumregler...<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64b48ee elementor-widget elementor-widget-text-editor\" data-id=\"64b48ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Snabb \u00e5terkoppling<\/li><li class=\"translation-block\">H\u00e5lla stationen och<br>utrustningen i gott skick f\u00f6r en positiv upplevelse<\/li><li>Lyssna p\u00e5 kunden och vara l\u00f6sningsorienterad<\/li><li>V\u00e4nd en d\u00e5lig upplevelse till en bra<\/li><li>H\u00e5ll arga diskussioner borta fr\u00e5n det offentliga rummet<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-0c51ddd e-con-full e-flex e-con e-parent\" data-id=\"0c51ddd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5d561f7 e-con-full e-flex e-con e-child\" data-id=\"5d561f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef5c797 elementor-widget elementor-widget-heading\" data-id=\"ef5c797\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vara tillg\u00e4nglig via e-post, sociala medier och telefon<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fd8d5b elementor-widget elementor-widget-text-editor\" data-id=\"6fd8d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>F\u00f6r att h\u00e5lla dina kunder n\u00f6jda m\u00e5ste du vara aktiv p\u00e5 alla de olika plattformar som finns tillg\u00e4ngliga f\u00f6r dina kunder att n\u00e5 dig. Det \u00e4r mycket att h\u00e5lla reda p\u00e5. Skapa rutiner f\u00f6r att h\u00e5lla koll. En f\u00f6retagskund kanske vill n\u00e5 dig via e-post. Eller s\u00e5 har en kund problem med ett l\u00e5s eller en bokning och beh\u00f6ver snabbt n\u00e5 dig via telefon. Eller s\u00e5 tittar en kund p\u00e5 ditt Instagram-konto f\u00f6r att se hur man hyr en kajak och skriver kanske en kommentar.<\/p><p>Snabb \u00e5terkoppling \u00e4r ett oslagbart s\u00e4tt att h\u00e5lla kunderna n\u00f6jda. Naturligtvis ska kontakten med kunden vara positiv, artig, korrekt, l\u00f6sningsorienterad och helst kortfattad.<\/p><p>Observera att e-postkommunikation alltid ska ske via din KAYAKOMAT-e-post. Se v\u00e5ra riktlinjer f\u00f6r e-post h\u00e4r, samt hur du st\u00e4ller in din e-post p\u00e5 din telefon\/dator.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c898ed4 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"c898ed4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/mykayakomat.com\/sv\/mail-policy\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Riktlinjer och inst\u00e4llningar f\u00f6r e-post<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a796a84 elementor-widget elementor-widget-heading\" data-id=\"a796a84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Text p\u00e5 din bokningssida<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f196dc7 elementor-widget elementor-widget-text-editor\" data-id=\"f196dc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se till att texten p\u00e5 din bokningssida p\u00e5 Kayakomats webbplats \u00e4r uppdaterad. H\u00e4r kan du ge tips p\u00e5 trevliga paddlingsturer och landningsplatser f\u00f6r picknicken. Eller andra saker som kan vara till hj\u00e4lp n\u00e4r kunden hyr av dig.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-860585a elementor-widget elementor-widget-heading\" data-id=\"860585a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u00e5ll regelbunden koll p\u00e5 dina recensioner<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d598034 elementor-widget elementor-widget-text-editor\" data-id=\"d598034\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan hitta dina recensioner p\u00e5 Google Maps och Admin-sidan. Det \u00e4r viktigt att h\u00e5lla en regelbunden kontroll. Det \u00e4r bra att f\u00e5 snabb \u00e5terkoppling p\u00e5 b\u00e5de positiva och negativa omd\u00f6men. Du kan ocks\u00e5 snabbt f\u00e5 reda p\u00e5 om det till exempel saknas n\u00e5got eller om n\u00e5got inte fungerar p\u00e5 din station. L\u00e4s ocks\u00e5 v\u00e5rt avsnitt om Google f\u00f6r att l\u00e4ra dig hur du \u00f6vervakar och svarar p\u00e5 dina Google-recensioner. Det \u00e4r viktigt!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2b1934 e-con-full e-flex e-con e-child\" data-id=\"f2b1934\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-496f8d6 elementor-widget elementor-widget-heading\" data-id=\"496f8d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Skaffa hj\u00e4lp:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8609a34 elementor-widget elementor-widget-text-editor\" data-id=\"8609a34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Om du k\u00e4nner att du beh\u00f6ver hj\u00e4lp med att hantera en besv\u00e4rlig kund kan du be supporten om r\u00e5d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf28dae elementor-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"bf28dae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/mykayakomat.com\/sv\/kontakt-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakta oss<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78aaa91d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78aaa91d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc79893\" data-id=\"bc79893\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23159346 elementor-widget elementor-widget-bdt-accordion\" data-id=\"23159346\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-container\">\n\t\t\t<div id=\"bdt-ep-accordion-23159346\" class=\"bdt-ep-accordion bdt-accordion\" data-bdt-accordion=\"{&quot;collapsible&quot;:true,&quot;multiple&quot;:false,&quot;animation&quot;:true,&quot;transition&quot;:&quot;ease-in-out&quot;,&quot;duration&quot;:200}\" \t\tdata-settings=\"{&quot;id&quot;:&quot;bdt-ep-accordion-23159346&quot;,&quot;activeHash&quot;:&quot;no&quot;,&quot;activeScrollspy&quot;:null,&quot;hashTopOffset&quot;:false,&quot;hashScrollspyTime&quot;:false,&quot;closeAllItemsOnMobile&quot;:false}\">\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-if-you-receive-a-negative-comment\"\n\t\t\t\t\t\t\tdata-accordion-index=\"0\" data-title=\"if-you-receive-a-negative-comment\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tOm du f\u00e5r en negativ kommentar\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t<p>Om du f\u00e5r en negativ kommentar eller ett inl\u00e4gg p\u00e5 en offentlig sida ska du vara f\u00f6rsiktig s\u00e5 att du inte blir uppr\u00f6rd eller skriver ett argt meddelande tillbaka. Det b\u00e4sta du kan g\u00f6ra i den h\u00e4r situationen \u00e4r att be om urs\u00e4kt f\u00f6r att de k\u00e4nde p\u00e5 ett visst s\u00e4tt och be dem skicka ett DM med mer information f\u00f6r att klarg\u00f6ra vad som h\u00e4nde. Du vill inte skapa en l\u00e5ng konversation med arga kommentarer fram och tillbaka d\u00e4r andra kunder kan st\u00f6ra, utan ta det h\u00e4r privat.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-if-you-receive-an-angry-email\"\n\t\t\t\t\t\t\tdata-accordion-index=\"1\" data-title=\"if-you-receive-an-angry-email\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tOm du f\u00e5r ett argt e-postmeddelande\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t<p>Om du f\u00e5r ett argt mejl \u00e4r det ocks\u00e5 viktigt att h\u00e5lla en god ton. Se till att du har f\u00e5tt all information fr\u00e5n kunden f\u00f6r att kunna best\u00e4mma hur du ska hantera det. Vissa kunder klagar f\u00f6r klagandets skull och p\u00e5 saker som du inte kunde ha gjort n\u00e5got \u00e5t. I dessa fall kan du helt enkelt svara att du beklagar att de k\u00e4nner s\u00e5 och att du hoppas att de fick en bra upplevelse och \u00e4r v\u00e4lkomna tillbaka. I de fall d\u00e4r problemet \u00e4r n\u00e5got som vi kunde ha f\u00f6rhindrat kan du unders\u00f6ka om det \u00e4r relevant att ge n\u00e5gon form av kompensation eller \u00e5terbetalning.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-521d2da6\" data-id=\"521d2da6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-720bb42c elementor-widget elementor-widget-bdt-accordion\" data-id=\"720bb42c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-container\">\n\t\t\t<div id=\"bdt-ep-accordion-720bb42c\" class=\"bdt-ep-accordion bdt-accordion\" data-bdt-accordion=\"{&quot;collapsible&quot;:true,&quot;multiple&quot;:false,&quot;animation&quot;:true,&quot;transition&quot;:&quot;ease-in-out&quot;,&quot;duration&quot;:200}\" \t\tdata-settings=\"{&quot;id&quot;:&quot;bdt-ep-accordion-720bb42c&quot;,&quot;activeHash&quot;:&quot;no&quot;,&quot;activeScrollspy&quot;:null,&quot;hashTopOffset&quot;:false,&quot;hashScrollspyTime&quot;:false,&quot;closeAllItemsOnMobile&quot;:false}\">\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-upset-customer\"\n\t\t\t\t\t\t\tdata-accordion-index=\"0\" data-title=\"upset-customer\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tUppr\u00f6rd kund\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t<p class=\"translation-block\">Det \u00e4r d\u00e5 viktigt att svara p\u00e5 ett konstruktivt s\u00e4tt.<br>I de fall problemet \u00e4r n\u00e5got som vi kunde ha f\u00f6rhindrat\/inte \u00e4r kundens fel m\u00e5ste det bed\u00f6mas om det \u00e4r relevant att ge n\u00e5gon form av kompensation eller \u00e5terbetalning. Kompensation i form av t.ex. gratis paddlar \u00e4r mycket mer v\u00e4rdefullt \u00e4n att bara betala tillbaka hyran. Du f\u00e5r m\u00f6jlighet att ge kunden en positiv upplevelse. Den ska vara rimlig i f\u00f6rh\u00e5llande till vad som har h\u00e4nt. Det \u00e4r viktigt att kunden k\u00e4nner sig n\u00f6jd s\u00e5 att de f\u00f6rhoppningsvis kommer tillbaka.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bdt-ep-accordion-item\">\n\t\t\t\t\t\t<div\t\t\t\t\t\t\tclass=\"bdt-ep-accordion-title bdt-accordion-title bdt-flex bdt-flex-middle bdt-flex-between\" id=\"bdt-ep-accordion-if-the-customer-calls-and-is-annoyed\"\n\t\t\t\t\t\t\tdata-accordion-index=\"1\" data-title=\"if-the-customer-calls-and-is-annoyed\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon bdt-flex-align-right\"\n\t\t\t\t\t\t\t\t\taria-hidden=\"true\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-ep-accordion-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fa-fw fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<span role=\"heading\" class=\"bdt-ep-title-text bdt-flex-inline bdt-flex-middle\" >\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tOm kunden ringer och \u00e4r irriterad\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"bdt-ep-accordion-content bdt-accordion-content\">\n\t\t\t\t\t\t\t<p>F\u00f6rs\u00f6k att beh\u00e5lla lugnet och g\u00e5 inte direkt i f\u00f6rsvarsst\u00e4llning, det brukar bara bli v\u00e4rre. Ofta r\u00e4cker det med att lyssna och l\u00e5ta kunden prata p\u00e5 och n\u00e4r de \u00e4r klara kan du svara. Det finns olika s\u00e4tt att hantera dessa arga kunder och f\u00f6rs\u00f6k att s\u00e4tta dig in i kundens situation och f\u00f6rst\u00e5 varf\u00f6r de \u00e4r uppr\u00f6rda. Ibland kan ilskan vara helt obefogad och d\u00e5 ska du f\u00f6rs\u00f6ka vara saklig och h\u00e4nvisa till villkor eller liknande. Om den d\u00e4remot \u00e4r befogad kan det vara rimligt att ge n\u00e5gon form av kompensation. Det viktigaste \u00e4r alltid att kunden k\u00e4nner sig n\u00f6jd n\u00e4r du l\u00e4gger p\u00e5 luren.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-f6c738b e-flex e-con-boxed e-con e-parent\" data-id=\"f6c738b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Att kommunicera effektivt med dina kunder \u00e4r en viktig del av din framg\u00e5ng som f\u00f6retagare. Det kommer att finnas tillf\u00e4llen d\u00e5 saker g\u00e5r fel, och hur du hanterar det kan ha en enorm inverkan. H\u00e4r \u00e4r n\u00e5gra tips p\u00e5 hur du lyckas med att kommunicera med kunder.<\/p>","protected":false},"author":3177,"featured_media":15551,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[86],"tags":[],"class_list":["post-2096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-getting-started"],"_links":{"self":[{"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/posts\/2096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/users\/3177"}],"replies":[{"embeddable":true,"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/comments?post=2096"}],"version-history":[{"count":25,"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/posts\/2096\/revisions"}],"predecessor-version":[{"id":17636,"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/posts\/2096\/revisions\/17636"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/media\/15551"}],"wp:attachment":[{"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/media?parent=2096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/categories?post=2096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mykayakomat.com\/sv\/wp-json\/wp\/v2\/tags?post=2096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}