Operator FAQs

Commonly asked questions as an operator.

Contact support and we will send out ASAP.

I want to go canoeing myself, or want to invite someone to go canoeing

Keep in mind that you do not receive the customer’s card details, so you will not be able to charge back if something is missing. An alternative is to offer a discount code with a 95% discount here about how to create a Gift Card (Voucher).

Keep in mind that you do not receive the customer’s card details, so you will not be able to charge back if something is missing. An alternative is to offer a discount code with a 95% discount.

When should I call support?

If there is an ongoing booking where the customer will paddle shortly / the time has just started and there is a technical problem, it is important that you call immediately so we can check this.

If you have an urgent matter, please call our support line on +46(0)10 26 50 670

See opening hours here.

In other cases, we appreciate if you use the form on myKAYAKOMAT.com instead if possible.

There has been a serious accident at my station

Call 112.
Call Richard Öhman on 070-7563326 and [email protected]
Refer all media to Richard Öhman. Do not answer any media questions.

I have a suggestion for improvement at KAYAKOMAT / website etc.

Contact Support via mykayakomat.com/kontakt

Keep reading:

Tax & VAT

This page has on overview of different types of tax and VAT. It’s important to do your own research and hire a tax consultant if needed. Each country has different rules and rates, so make sure you get the right information.

Suggestion box

This is a place where we welcome your thoughts, ideas and suggestions. We know that as a KAYAKOMAT operator you have lots of valuable experience and insights, and we really want to hear from you.

Payments

Below you will find various information on how your rental income and other sales are recognised and paid and how different fees are accounted for. There may be exceptions that apply to your particular contract. If you are unsure about what applies, do not hesitate to contact us.