Usually no problem to re-book
If you have a customer who calls or emails in and wants to rebook their booking, it is usually no problem.
As long as there is a kayak/SUP available on the day and time the customer wants to rebook. This is also an option to use if a customer calls and wants to cancel due to e.g. illness, unsafe weather or similar. In that case, we recommend that you always offer to rebook in the first place.
How to re-book a reservation:
- Log in to your Administratorside.
- Find the customer’s booking in “bookings” and click on the booking number to enter the booking.
- In the menu at the top there is a button called “change start time“, click on it.
- En kalender vises, velg riktig dato og klokkeslett. Når du klikker på starttidspunktet, justeres bookingen automatisk til samme antall timer som den opprinnelige bookingen ble gjort. Det er med andre ord ikke mulig å endre lengden på bookingen.
- Klikk på OK.
- To see the change, you may need to reload the page.
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